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Orders and Shipping

We ship our products all over the world, however, you will be responsible for paying any customs, taxes, or import fees that may apply to the goods you order. Unfortunately, we are unable to deliver to BFPO addresses, PO Boxes, and some other locations. Please check out our delivery page for more information.

Please allow 2-7 working days to receive your order in the UK, for international timescales please visit our delivery page. During busy periods such as Christmas or Covid-19 restrictions, delivery schedules can take longer, notice will be posted online.

We use different courier companies to deliver your order depending on the size of the product. Royal Mail, Parcel Force, FedEx and UPS are some of the services that we employ. Each parcel sent with our standard delivery service is fully tracked.

Our courier providers deliver goods from Monday to Saturday, excluding Sunday, Christmas Day, Boxing Day, New Year’s Day, and UK public holidays. We are unable to guarantee specific delivery times and we do not despatch goods on weekends or British public holidays.

We accept the following payment methods: Visa, Mastercard, Amex, all Debit Cards and PayPal, you do not need to own a PayPal account to make a purchase.

All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. We stay up to date with the latest security technologies to ensure that your credit card information, contact information and shipping/billing information are safe and confidential.

Returns and Exchanges

As soon as we despatch your order, we will send you an email informing you of the delivery method and a tracking number if applicable. With this link you can track every step of the delivery. Please check your spam filter or junk mail folder if you don’t receive an email within a couple of days after ordering. If you experience any problems, contact us online using our email form including your order number and we’ll be happy to assist you.

If you see an error in your shipping address or want to modify/cancel your order please email us as soon as possible, and we will try our best to help out. We fulfil our orders as quickly as possible and cannot promise that we’ll be able to stop your package from being sent out in time to change the address or cancel.

We accept returns within 14 days after you have received your product. All return items must be unworn, unwashed, and undamaged with original tags still intact. Some items including personalised products are exempt from return/refund so please read our full Returns Policy.

We are an internet retail store that ships products directly from our UK and international warehouses. We invite you to shop and browse our entire product catalogue online.

We are a fully registered UK Limited Company located in England, is owned and operated by William Morris Collection Ltd.

Our team is always ready and willing to assist our customers, click here to contact us and we’ll normally respond within 24-48 hrs.

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